It can be stressful when the unexpected happens. That's why when a claim arises, our team are here to help.
To lodge a claim, please download the claims form provided below.
To make the experience seamless and to assist in the claims handling, please include the following with your claim form:
Once you have completed your claim form, you can send it together with the claim documents to our claims department either via email or post using the details provided below.
Please ensure your CARTS reference number is noted in the subject line.
PO Box 13550
George Street, Brisbane, Queensland 4003
For any policies purchased prior to 5pm 13/10/23, you will need to fill out the appropriate claim form below and lodge your claim using these details:
Broadspire, by Crawford and Company
CARTS Claims Department
PO Box 10166
Spring Hill QLD 4004
Please note, you must submit your claim via the form provided above. If you have any further enquiries regarding your claim or if you have not heard back from our claims department after 2 business days following your form submission, please get in touch using the details above.
Insurance products are provided by National Transport Insurance, a joint venture of the insurers Insurance Australia Limited trading as CGU Insurance ABN 11 000 016 722 AFSL 227681 and AAI Limited trading as Vero Insurance ABN 48 005 297 807 AFSL 230859 each holding a 50% share. National Transport Insurance is administered on behalf of the insurers by its manager NTI Limited ABN 84 000 746 109 AFSL 237246.
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