Lodge a Claim

It can be stressful when the unexpected happens. That's why when a claim arises, our team are here to help.

How to Lodge a Claim

To lodge a claim, please download the claims form provided below.

To make the experience seamless and to assist in the claims handling, please include the following with your claim form:

  • Copy of the full policy schedule / insurance certificate
  • Removalist documentation - copy of Contract Invoice
  • Copy of Inventory / packing list - required for claims for missing items / boxes
  • Quotation on repair or replacement item
  • Photo of damaged item - including damaged section and the whole item
  • Written Demand to removalist - copy of email / letter sent to removalist advising them of the damaged items and/or missing items and holding them responsible for this.
Download Claim Form

Where do I send my claim form?

Once you have completed your claim form, you can send it together with the claim documents to our claims department either via email or post using the details provided below.

Please ensure your CARTS reference number is noted in the subject line.

  1. Phone: 07 3292 9933
  2. Email: cartsclaims@nti.com.au
  3. Postal Address:

    PO Box 13550
    George Street, Brisbane, Queensland 4003

For any policies purchased prior to 5pm 13/10/23, you will need to fill out the appropriate claim form below and lodge your claim using these details:

  1. Phone: 07 3223 3101
  2. Email: cartsclaims@broadspire.com.au
  3. Postal Address:

    Broadspire, by Crawford and Company
    CARTS Claims Department
    PO Box 10166
    Spring Hill QLD 4004

Further Information

Please note, you must submit your claim via the form provided above. If you have any further enquiries regarding your claim or if you have not heard back from our claims department after 2 business days following your form submission, please get in touch using the details above.


Coverforce Complete Insurance Brokers Pty Ltd

Phone: 1300 880 253
Fax: +61 (03) 9887 2361
Email: insure@removalsinsurance.com.au

Postal Address:
PO Box 231, Ringwood, VIC 3134

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Insurance products are provided by National Transport Insurance, a joint venture of the insurers Insurance Australia Limited trading as CGU Insurance ABN 11 000 016 722 AFSL 227681 and AAI Limited trading as Vero Insurance ABN 48 005 297 807 AFSL 230859 each holding a 50% share. National Transport Insurance is administered on behalf of the insurers by its manager NTI Limited ABN 84 000 746 109 AFSL 237246.

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